ABOUT PLEDGE

  • What is Pledge?

    What is Pledge?

    The Pledge is Glovo’s programme that upgrades the benefits and conditions for all couriers delivering through the Glovoapp.

    Launched in 2021 and in 17 countries already, this programme will be implemented in all Glovo countries by the end of 2023. 

  • A standard for the gig-economy

    A standard for the gig-economy

    By setting a new standard for the gig economy, Pledge is poised to become a best practice for the industry.

    This programme is evidence of how gig-workers can enjoy enhanced protections and benefits while maintaining flexibility.

THE STANDARD FOR COURIERS

  • FAIR EARNINGS

    FAIR EARNINGS

    Earnings are aligned with local living and minimum wages. Glovo establishes a recommended level of Earnings Per Hour based on data provided by Wage Indicator.

  • 360 SAFETY

    360 SAFETY

    All couriers have fully fledged insurances covering any unforseen situation. Safety on the road is top priority.

  • COMMUNITY

    COMMUNITY

    The community of couriers is empowered by training initiatives like G-learning platform and ongoing anti discrimination policies.

  • EQUALITY

    EQUALITY

    Open dialogue between Glovo and couriers is fostered through different communication channels and appeal processes for couriers.

BENEFITS

  • Targeted Earning Per Hours in all countries
    Extra earnings through bonuses
    Delivery guru

  • Safety trainings
    Full accidents insurance
    Maternity/paternity leave
    Sick bonus
    Tailored benefits per country

  • Training and professional courses
    G-learning platform)
    Anti-discriminattion process

  • Appeal processes
    Focus groups with couriers
    Dialogue spaces with couriers associations

RESULTS

  • 17 countries

    17 countries

    Pledge is launched in
  • +11% Increased

    +11% Increased

    average Earnings per Hour
  • 24% of Couriers

    24% of Couriers

    have access to parental leave and sick bonus
  • 15% of couriers

    15% of couriers

    are enrolled in G-learning courses
  • 50% of couriers

    50% of couriers

    connected to Glovo are covered by Pledge
  • +5K Couriers

    +5K Couriers

    joined Delivery Guru
  • 440 couriers

    440 couriers

    have participated in safety trainings
  • All couriers

    All couriers

    have access to an appeal process

PLEDGE ROLL OUT

Morocco

100%

Georgia

100%

Poland

100%

Croatia

100%

Montenegro

100%

Bosnia

100%

Kazakhstan

100%

Kyrgyzstan

100%

Serbia

100%

Bulgaria

100%

Slovenia

100%

Kenya

100%

Ghana

100%

Romania

100%

Uganda

100%

Moldova

100%

Ukraine

100%

Italy

 

Spain

 

Portugal

 

Ivory Coast

 

Tunisia

 

Andorra

 

Nigeria

 

Armenia

 

Pledge has been co-created by Fairwork Foundation and runs in collaboration with other key organizations.

Couriers Pledge has been inspired by the principles that Fairwork Foundation has established to achieve fairness and guarantee conditions for gig workers.

Wage Indicator’s data on fair earnings and living wages guides the programme's benefits. Pledge relies on Qover and Chubb’s insurtech shield to make sure couriers have a strong safety net while delivering.

    "As a company, we feel this initiative sets a new industry standard for a fairer gig economy. At Glovo, we have always been in favour of providing couriers with access to greater social rights while protecting the autonomy and flexibility they’ve always valued. Let’s make this only a pit-stop for the future!"

    Sacha Michaud, Co-founder and Head of Public Affairs, Glovo

    Contact us

    Let's connect!
    Reach out at policy@glovoapp.com!